Jos. A. Bank Reviews

Sent another person’s order to me. Refused to send out the correct one until they got the other person’s back. Would not have feedex pickup at the house. Asked to speak to the manager and was told they would have him call me today. I never got the call. Got an email which said they tried to reach me but had my cell with me all day and doesn’t show any missed calls. Further the email just gave me the tracking number for the other half of the order. I had been a long time customer.

Went to get a custom suit for my wedding day and the suit arrived and nothing fit. The quality was very poor as well with huge stitching. It was made in India and was a stock suit and pants with the liner I picked out and a cheaply printed "custom" tag. NOTHING fit. I don't even know why she measured in the store as it was not custom made. I paid $500 for a $150 suit that needed $100 of tailoring. What a scam. To top it off, they never called when it was ready and I have only days to spare before my wedding to see if the tailoring worked. Im concerned I will need to wear an old suit to my wedding. Never ever buy their custom suits.

I went to the Danbury CT store. Service was terrible. They totally messed up the alterations. They blamed everyone except themselves (the temp worker, the outsourced tailor, et etc). My tux looked horrible at my affair. Pay a little more … go to a quality place like Mitchell's.

I recently ordered 3 shirts and Jos Banks sent 2 as ordered and the other was fulfilled with the wrong size.
I sent it back for an exchange for the correct size. They credited my account instead of sending me the correct size. Very poor service. Very disappointing.

Do not shop here if you are not a pure bread white male or if you are over 5'7 and 160 lbs because you will be treated like trash. After paying $700 for a suit I was singled out and disrespected form across the store because they were too busy to help someone like me based on how I look. I returned to suit and will not be doing business there again.

2 workers only. Do not even acknowledge you walk into the store. No greeting, no nothing. Unpleasant experience. Took 1 hour to just get fitted for a rental.

Two pairs of the 1905 Jean's I've purchased have split and frayed by the pockets and seams. These Jean's haven't lasted a year! Don't waste your money...

I was getting ready for a wedding that I was to facilitate in just under an hour. Upon taking my tux shirt out of the dry cleaning bag, I discovered I did not have any buttons. Immediately called Jos A Bank in Southlake Town Square and their customer service was amazing. Found the buttons I needed, put them on for me as well as the tie!
Thank you thank you!

Did not have good experience with store in Livonia MI. The store manager was arrogant and did not listen to the honor the initial price.

Lacy at the university drive location in Ft. Worth is amazing! She knows your name and greets you when you enter the store.